Key Learning Opportunities Include
Ask Questions and Listen
then devise a treatment plan that addresses each patient’s need
The latest communication skills (words, tone of voice and body language)
Building Rapport With Patients
Building rapport with patients within seconds of meeting them – how trust breeds case acceptance
How to Present Options
How presenting a few options results in better case acceptance
Written and Signed Plans
Why you need a written and signed treatment plan and what to include in it and your financial arrangements
Confused Minds Don't Buy
Why providing too much detail may hinder your case acceptance.
The best time to mention patient financing during conversations and the proper verbiage to use during finance discussions
Why you want the patient to participate in the financial discussion
The different financing options available to your practice are, and the advantages and disadvantages to each of them.
Specific tips on how to make Care Credit more effective in your office.
Why Care Credit is not the only company to use for 3rd party financing
Which financing companies provide financing for those with less than ideal credit
How to know which financing companies to use for your patient
Save on merchant fees by diversifying you financial options
How to present these options to your patients
Learn about each financing company their advantages and disadvantages
Power tips to effectively use these companies
Receive a workbook with all the information broken down for you
Do you cringe at the idea of discussing money and financial options with your patients? That uncomfortable feeling in the pit of your stomach appears when it’s time to have the conversation, but you don’t know what to say or how to approach it.
For the past 12 years, I have been presenting both treatment and financial options to my patients with terrific success. A lot of dentists tend to back down or hand off those uncomfortable conversations to a less experienced team member – and that is where the breakdown begins.
In this three-and-a-half-hour workshop, you will learn how to use proper verbiage, how to discuss financing options, and how to get a YES from your patients. Patient rapport and ultimately getting a patient to say yes.